Policies for Our Elegant Lexington, Virginia Inn
We look forward to your visit to the Thorn Hill Inn and will endeavor to make sure your stay is completely satisfying. Before your visit, please review our policies.
Check In/Check Out
Check in time is 3:00 p.m. Please let us know if you expect to arrive later than 7:00 p.m. so that we can accommodate your visit. Check out time is 11:00 a.m.
A two-night minimum stay is required. A deposit of 50% of the total room charge (no taxes) is required at the time of reservation. The balance (including all taxes) will be charged 7 days prior to arrival. If a reservation is made less than 7 days prior to arrival, the entire balance is charged at the time of reservation. We accept all major credit cards as well as PayPal.
Room nights cancelled less than 7 days prior to arrival will be charged for each room night reserved. Reservations cancelled within 7-14 days of the arrival date will forfeit the original 50% deposit required at the time of booking. You may request that we carry over the original 50% deposit for a period of 30 days, a $50.00 administration fee would be deducted from your original deposit. We will gladly move the remainder of your deposit to a new reservation date that must fall within 30 days of your original arrival date based on availability (rescheduled reservations must have the same length of stay and rate equal to or greater than original reservation). Reservations not completed within 30 days will forfeit the remaining deposit. Cancellations or date changes made 15-30 days prior to arrival will result in a refund of the 50% deposit minus a $50.00 non-refundable administration fee.
Thorn Hill is a historic property that is not well suited for young children or infants. Children over the age of 12 are welcome.
Room rates are based on double occupancy. Virginia Sales tax of 5.3% and Rockbridge County Lodging tax of 10% applies to all guest stays. Rates include a freshly prepared full country breakfast each morning. We appreciate 24 hours advance notice to accommodate special dietary needs.
We welcome all our guests and do not discriminate on any basis, be it race, religion, nationality, sexual preference, or gender identity.
We are proud to serve fresh and local products. In addition to fresh eggs and seasonal vegetables and fruits from our organic farm, we serve sausage, bacon, breads, and roasted coffee from here in Rockbridge County. Artwork from local artists are featured throughout the property.
We are sorry that we cannot accept pets. We have animals on the property including our very friendly dog Rocky and two barn cats Hunter and Smudge who are not allowed in any of the guest rooms. These local boarding facilities will treat your traveling companion very well while you are enjoying your stay with us:
52 Brickwood Lane
Lexington, VA 24450
Quail Ridge Kennels
336 Murat Road
Lexington, VA 24450
Smoking and vaping are strictly prohibited, not only in our guest rooms but anywhere on the property.
Thorn Hill is not a party venue and is available only for the use of our guests.
Thorn Hill Inn warmly welcomes all guests. However, due to the historical nature of our property, which is listed on the U.S. National Register of Historic Places and is a designated Virginia historic landmark, the property is not wheelchair accessible. Having been described as one of the most historically significant homes in southwest Virginia, removal of necessary physical barriers for accessibility is not readily achievable as such removal would threaten or destroy the historic significance of the property.
We work to ensure every guest who wishes to visit can do so regardless of their physical abilities. Among the ways we
- We ensure that individuals with disabilities can make reservations during the same hours and in the same manner as individuals without disabilities.
- We have identified and described the features in our bed and breakfast and guest rooms in detail to allow individuals with disabilities to determine whether our B&B meets their needs.
- We guarantee that the specific rooms, once reserved, are held for the reserving customer.
- Guests with legitimate service animals as defined in the ADA will be provided access to all areas of the inn afforded to those without service animals.
For special accommodation needs, please call us directly at (540) 600-2967 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.
We are committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology. Please be aware that our efforts are ongoing. You may email us at firstname.lastname@example.org or call us at (540) 600-2967 with questions or concerns regarding ADA accessibility issues, including issues accessing the website.
Thorn Hill Inn is a United States based business which complies with applicable laws to protect your personal information. As a data controller, upon consent, we will collect and process your personal information in order to provide you with superior service, analyze your travel and accommodation preferences, and may inform you of specials, packages and events. You may withdraw your consent at any time.
Individuals located in the European Union have a right to change, request deletion of, or know the extent of personal information collected by our business. Unless required to do otherwise by law, we will honor requests to update, correct, change, or delete personal data following successful identity verification.
Thorn Hill Inn has adopted reasonable physical, technical and organizational safeguards which guard against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the personal data in our possession. Customers and visitors will be promptly notified in the event of any known unauthorized access to, or use of personal data.
Collection and Storage of Personal Data
The processing of personal data, such as the name, address, e-mail address, or telephone number of our customers, shall to the best of our knowledge, be in line with the General Data Protection Regulation (GDPR), and in accordance with country-specific data protection regulations.
- We only collect personal data to be able to deliver accommodations in a safe and legal way for both us and the guest and in line with the required regulations.
- As we only use personal data for the purposes mentioned in the point above, we assume guest gives consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation by pressing a button in the system).
- We collect the following personal data: name, address, phone number, email address, and credit card data.
- We never collect personal data for accompanying children under 16.
- We never use personal data for profiling purposes.
- We never sell or use personal data that we have received to a third party.
- Subscriptions to receive email updates will be held indefinitely.
- You may request deletion of your data from our marketing databases by opting out of consent.
- If you wish to update, remove, or add to the information collected by our website or held by our marketing team, you may submit your request on our website or by email to email@example.com.
- Any incident related to a data breach or theft of data is immediately reported to the Privacy Commission.
Customer Access to Data Requests
- If a customer asks for their personal data, we will provide it free of charge.
- We communicate the personal data we store to our customer both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.
Visiting Our Website
By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process personal data collected or volunteered by you. Kindly note that any consent will be entirely voluntary.
Visitors to our website may opt-out of cookies storage at any time and prevent the setting of cookies by means of a setting of the Internet browser used, and may thus permanently deny the setting of cookies.
We operate an email mailing list program used to inform consented subscribers about news, specials, and events. Users subscribe through an online automated process where they give their explicit permission. The subscriber’s personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.
Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to the customer’s engagement, geographic, and demographics. Through our emails you may unsubscribe or opt-out at any time.
Subscriptions to Newsletters
Our customers are informed regularly by means of a newsletter about offers, specials and events. The customer may only receive our newsletter by (1) having a valid e-mail address and (2) the customer consents to the subscription.
The personal data collected as part of a registration for the newsletter is only used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the customer at any time. The consent to the storage of personal data, which the customer has given, may be cancelled at any time. To unsubscribe to our newsletter, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time by email or in writing.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors to our website should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.